Purchasing

Most of the Retro Living items are sold through the website gallery or through private appointement. To purchase an item, please contact us via phone or email, quoting the item reference number.

We endeavour to describe all items as fully as possible, to the best of our knowledge, providing as much history and detail as is known to us, together with a full description of any defects or faults. However, as with all antiques, there will be some element of wear and tear, associated with use and age which form a part of the appearance and nature of a vintage item. We aim to ensure that the condition of any item is as reasonable as possible given its age and nature. By placing an order, you are deemed to acknowledge the vintage nature of the goods we are selling.

Please feel free to contact us for further photographs and a condition report.

Shipping

If required, delivery for most items can be arranged but is charged in addition to the purchase price. Alternatively, you are welcome to use the delivery company of your choice

A quote will be obtained and agreed upon prior to delivery. This can vary from £3 upwards depending on the product size, fragility and precise delivery method required. Delivery is generally 3 - 4 days, but may take longer for larger/special order/fragile items.

Day to Day Courier: Smaller, less fragile goods are shipped via this method. A signature is required upon delivery.

Fragile 1 or 2 man service: This is a premium 1 - 2 man service for larger, more fragile goods which are shipped via this more personal secure service. Please ensure that large items, such as bookcases, desks, wardrobes and armoires, fit through the threshold of your property and through hallways, doors, swivel points - such as staircases, sharp angles etc.

International Shipping: will need to be quoted on an individual basis but will be provided at cost.

We strongly advise checking deliveries immediately upon receipt. We must be notified of any damages within 48 hours - after this point we are unable to claim for damages in transit (photo evidence may be required).

Returns & Exchanges

We offer a simple 7 day no quibble return policy. Please contact us within 7 days of delivery to arrange a return with us. All return requests must be confirmed to us via email

- Email us requesting a return within 7 days of delivery
- We will email you return instructions
- Returning an item/s is the customers responsibility, including fees
- The original delivery cost will be deducted from refund
- All goods & packaging must be returned in the original condition
- Damages and faults must be reported within 48 hours
- Faulty items reported after 7 days are eligible for exchange only

We are unable to accept or refund for any lighting that has been installed or tampered with. All goods must be returned in the original condition they were shipped. The same rule applies for any mirrors or furniture that the customer may paint or screw into.

Returning the item is the customerís responsibility (including the return cost). We strongly advise proof of postage is obtained and where possible insurance as we cannot refund for any goods which have arrived backed to us damaged in transit. The original delivery fee will not be refunded and will be deducted from the refund. All exchanges are free.